COVID-19 Protocols
We are open to take your calls and business at our normal business hours with overnight boarding, daycare group play and grooming services available. Please call in advance to book all appointments to ensure space is available.
OUR POLICIES FOR CLIENTS
-Our lobby will remain closed until further notice. Please call 919-390-0390 when you arrive for curbside service. We still have retail items available as well, such as candles and treats, just notify staff when you would like to purchase an item.
-We ask all clientele to wear masks for staff interactions. We will be equipped in Personal Protective Equipment so we ask you to do the same.
-All clientele MUST alert staff prior to appointments if you become ill, get tested for COVID, or are positive for COVID-19. Not doing so until time of drop off does not show respect towards our personnel's personal health and well being and grounds for appointment forfeited.
-Make sure all items (collar/leash/harness) are removed from your dog, we will be using our slip leads, and cats are required to be in carriers.
-Be mindful we will do our best to be as fast and efficient as possible but be aware if there are other clientele waiting.
-For afternoon pick ups/drop off we are requesting everyone be here prior to 5:30p to accommodate our closing cleaning routine to help maintain all staff health.
-All payments will be made over the phone 919-390-0390, if you know you'd like to purchase anything just give us a call while your pup is playing and we will complete the transactions. This way we are not holding up everyone at drop-off or pick-up.
-All forms are located in the Resources & Forms tab and should be completed prior to any drop off.
-Boarding animals should not have any items other than food and/or medications. Food should be in an easily sanitized container and medications should be in their original prescription containers.
