Our Client Policies
DAYCARE & BOARDING SERVICES
A FREE temperament test is required for any canine newcomers, boarding and daycare alike. Our temperament test consists of a minimum of 3 hours. Introducing new dogs to the play room, staff, walking areas, and kenneling areas. We go at their pace and when we see they are comfortable we will start adding dogs to play with one at a time; if, they are attending the group play sessions. If they are just boarding they will be hanging out just with staff. We pride ourselves on this short and sweet session so that the next time they come back they will be more comfortable and able to relax. As opposed to being in a new place with new people for an extended overnight boarding stay.
Temperament tests are only scheduled from Monday-Friday and we only schedule one per session
Morning session drop off between 7:30a-8:30a and pick up between 11a-NOON
Afternoon session drop off at 2p and pick up between 4:30p-5:30p
CALL US TO SCHEDULE YOUR FREE TEMPERAMENT TEST TODAY!
We have daycare packages available to save everyone some money in the long run. Our early morning drop off time begins early so you have times make it convenient for you to drop off you rpet before work or travel. Our community dog daycare room features toys of all shapes and sizes, beds and blankets, and access to water. We also provide constant affection, positive reinforcement, and supervision from our experienced staff in a safe indoor climate controlled environment. The dogs in daycare will be given a leashed 1-on-1 walk and kenneled for a rest period from 12pm-2pm where they are able to watch calming nature videos or sleep. At 2pm, they are put back into the daycare room to play until you pick them up any time before 6pm. If you prefer half-day daycare, you can choose to bring your dog for just the morning or afternoon session.
Full Day Group Play $30
Nap time 12p-2p
Half Day Group Play $18
Morning Session Hours 7:30a-12p
Afternoon Session Hours 2p-6p
DOG & CAT BOARDING
Our overnight boarding is charged on a per night basis. It doesn't matter what time you drop off or pick up; when boarding runs through the night is when the charge is incurred. All of our kennels are stainless steel sided. The canine run is our free standing kennel that has a grated floor bottom so that if your dog spills anything or has an accident they are not laying in it through the night. Our canine runs are ideal for our puppy boarders to help maintain potty training for home. The cat condos are an open space kennel with two story cubbies; ideal for cats to hide in and jump around. While boarding with us, all boarders receive clean kennels, bowls, daily bedding changes. All dogs receive a minimum of 3 one on one walks outside for potty breaks. For an additional fee, you can also opt for one on one playtime or group play sessions during your dog's stays with us. For cat boarders, we scoop litter boxes twice daily and provide them with one on one attention. In our canine boarding rooms there is TV with relaxing music and nature scenes playing for the boarders to enjoy.
Small Kennel $23
Medium Kennel $25
Large Kennel $28
XL Kennel $30
Canine Run $35
Cat Condo $30
DOG BIRTHDAY PARTIES
Reserve the day for your best friend's birthday! Parties include a full day reserved for group play with all of your dog's best buds. We provide your dog's birthday party supplies! Streamers, music, party hats, ice cream, cookies, birthday cake and a take home birthday present from us! All edible dog goodies are made by Baker Dave's Dog Treats. We will jam out to some fun dog party tunes and take lots of pictures while your dog enjoys all the festivities. Let us deal with the mess and stress of a party!
Booking for birthday parties is $50
This includes: Party supplies, party favor, music, full day of play with all of your dog's friends supervised by our knowledgeable dog savvy staff, pictures and videos of the festivities, dog friendly birthday cake, ice cream, cookies and pupcakes.
Our Client Policies
Late Pick Up
& Early Drop off
Regular drop off/pick up times are before 5pm for boarding and before 5:30pm for daycare due to our lobby being closed. We are still open until 6pm, but please call if you are going to be late. We also offer early drop off by appointment only, so give us a call to schedule this.
The service fee is
$15 for every 15 minutes, per pet,
outside of standard business hours.
No Call/No Show Policy
After several no shows our policy is:
Daycare: Prior to any future daycare days to be scheduled, a $5 booking fee will be put into place.
Boarding: Prior to any future boarding, prepayment for the kennel will be required.
Grooming: Prior to any future grooming appointments, prepayment for 50% of the grooming price will be required.
These booking fees are non-refundable and will be kept if another no show occurs. If the appointments are kept the money paid will be put towards your charge for that daycare, boarding, or grooming appointment.
Bordetella (every 6 months)
We require prepayment for all boarding reservations that extend over major holidays. At the time of the reservation, full price for the kennel size is required. As we have limited kennel space and tend to book up fast over the holidays, this helps us to ensure we will have a set number of boarders for our staff to take care of.
Holiday Boarding Cancellation
If a holiday boarding stay is cancelled 2 weeks prior to drop off, we are able to refund the prepayment in full. Later amendments or cancellations to a holiday reservation will result in a $38 fee, per pet, kept by PetSound and the rest remains as a credit to the account to use for future veterinary or boarding use.
Cancels day of on ANY boarding reservation also results in a $38 fee.