These are our forms that are needed for our various services. If you are a new client, we require the BOARDING REGISTRATION FORM, AUTHORIZED RELEASE FORM and CLIENT REGISTRATION FORM prior to scheduling any temperament test for boarding or daycare services..
Our Client Policies
Late Pick Up
& Early Drop off
Regular drop off/pick up times are before 5pm for boarding and before 5:30pm for daycare due to our lobby being closed. We are still open until 6pm, but please call if you are going to be late. We also offer early drop off by appointment only, so give us a call to schedule this.
The service fee is
$15 for every 15 minutes, per pet,
outside of standard business hours.
No Call/No Show Policy
After several no shows our policy is:
Daycare: Prior to any future daycare days to be scheduled, a $5 booking fee will be put into place.
Boarding: Prior to any future boarding, prepayment for the kennel will be required.
Grooming: Prior to any future grooming appointments, prepayment for 50% of the grooming price will be required.
These booking fees are non-refundable and will be kept if another no show occurs. If the appointments are kept the money paid will be put towards your charge for that daycare, boarding, or grooming appointment.
Bordetella (every 6 months)
We require prepayment for all boarding reservations that extend over major holidays. At the time of the reservation, full price for the kennel size is required. As we have limited kennel space and tend to book up fast over the holidays, this helps us to ensure we will have a set number of boarders for our staff to take care of.
Holiday Boarding Cancellation
If a holiday boarding stay is cancelled 2 weeks prior to drop off, we are able to refund the prepayment in full. Later amendments or cancellations to a holiday reservation will result in a $38 fee, per pet, kept by PetSound and the rest remains as a credit to the account to use for future veterinary or boarding use.
Cancels day of on ANY boarding reservation also results in a $38 fee.
Answers To All Your Questions
WHAT DOES A DAY AT DOGGIE DAYCARE LOOK LIKE?
Our morning drop off time begins early so you have time to drop off your dog before you go to work or out of town. Our community dog daycare room features toys of all shapes and sizes, beds and blankets, and access to water. We also provide constant affection, positive reinforcement, and supervision from our experienced staff in a safe indoor air conditioned/heated area. The dogs in daycare will be given a leashed 1-on-1 walk and kenneled for a rest period from 12pm-2pm where they are able to watch calming nature videos or sleep. At 2pm, they are put back into the daycare room and play until you pick them up any time before 6pm. If you prefer half-day daycare, you can choose to bring your dog for just the morning or afternoon session.
WHEN ARE DROP OFF AND PICK UP TIMES FOR MY DOG?
Drop off and pick up hours are from 7:30am-noon and 2:00pm-6:00pm Monday-Friday. We are closed for drop off and pick up on the weekends.
WHAT IF I AM GOING TO BE LATE PICKING UP MY DOG?
Please notify us as soon as possible if you know you are going to be late. You may be subject to a late fee or your pet may be boarded until the next business day with any applicable fees.
DO YOU HAVE DAYCARE ON THE WEEKENDS? HOLIDAYS?
No, we do not have daycare on the weekends or whenever we are closed to the public. However if your animal is boarding, they will still have the same attentive care and 1-on-1 walks we provide during the week and you also could opt for our 1-on-1 playtime or additional walks for an additional fee.
DO I NEED TO MAKE A RESERVATION FOR DAYCARE AND/OR BOARDING?
For both boarding and daycare we highly recommend you make a reservation, however we do accept walk-ins for those that have stayed with us before, provided we have vacancies and proof of current vaccines. For new clients, we require the necessary forms, up to date vaccine record, and a preliminary evaluation before boarding/daycare. We recommend making reservations for holidays and summer vacations early in advance as we are small and have limited available space. Holiday reservations are pre-paid at the time of confirmed reservation. We do have limited openings for daycare so please reserve ahead! Call or email us to set up a reservation. We operate at a low staff to dog ratio to provide the highest level of safety and quality for all the dogs in our daycare so although we do accept walk-ins, we cannot guarantee space will be available without a reservation.
DOES MY DOG HAVE TO HAVE A TRIAL DAY?
Yes, we conduct temperament tests on all of our daycare dogs to make sure they are compatible with other dogs and most importantly, that they enjoy themselves! Our temperament tests are a half day and free of charge. Please call or email us to schedule a trial day for your dog. If you are a new client to our daycare and boarding, please be sure to download and complete the registration and release forms from our website or allow 15 minutes at drop off to fill out paperwork.
WHAT WILL YOU DO IF MY DOG GETS IN A FIGHT?
If your dog does not get along with the other dogs in the daycare group, we will kennel your dog in our boarding area until pickup and inform you of the issue. If injury results from an altercation, we have them evaluated and if necessary given care by PetSound Animal Hospital and you will be notified as soon as possible. All precautions are taken to prevent this rare occurrence; however PetSound is not liable for any injury to or resulting from attending doggie daycare.
WHAT ARE THE MEDICAL REQUIREMENTS MY DOGS NEEDS TO MEET TO ATTEND DAYCARE AND BOARDING?
Your dog must be current on their rabies, DHLPP, bordetella vaccine and fecal parasite test. If he/she is over a year old, your dog must also be spayed or neutered to attend daycare. Please fax any necessary records to us at 919-861-9710 or scan and email them to
CAN MY DOG ATTEND DOG DAYCARE WHILE HE/SHE IS BOARDING?
Absolutely! We offer dog daycare for socialization and exercise to our boarders at almost half the rate of our regular daycare price. Your dog can play every week day from 7:30am-noon and 2:00 pm- 6pm. Half days and full days are both options for our boarders and the daycare staff will work with you and your dog to provide the most enjoyable possible.