We are open to take your calls and business at our normal business hours with overnight boarding, daycare group play and grooming services available. Please call in advance to book all appointments to ensure space is available.
OUR POLICIES FOR CLIENTS
-Our lobby will remain closed until further notice. Please call 919-390-0390 when you arrive for curbside service. We still have retail items available as well, such as candles and treats, just notify staff when you would like to purchase an item.
-We ask all clientele to wear masks for staff interactions. We will be equipped in Personal Protective Equipment so we ask you to do the same.
-All clientele MUST alert staff prior to appointments if you become ill, get tested for COVID, or are positive for COVID-19. Not doing so until time of drop off does not show respect towards our personnel's personal health and well being and grounds for appointment forfeited.
-Make sure all items (collar/leash/harness) are removed from your dog, we will be using our slip leads, and cats are required to be in carriers.
-Be mindful we will do our best to be as fast and efficient as possible but be aware if there are other clientele waiting.
-For afternoon pick ups/drop off we are requesting everyone be here prior to 5:30p to accommodate our closing cleaning routine to help maintain all staff health.
-All payments will be made over the phone 919-390-0390, if you know you'd like to purchase anything just give us a call while your pup is playing and we will complete the transactions. This way we are not holding up everyone at drop-off or pick-up.
-All forms are located in the Resources & Forms tab and should be completed prior to any drop off.
-Boarding animals should not have any items other than food and/or medications. Food should be in an easily sanitized container and medications should be in their original prescription containers.
Our Client Policies
Late Pick Up
& Early Drop off
Regular drop off/pick up times are before 5pm for boarding and before 5:30pm for daycare due to our lobby being closed. We are still open until 6pm, but please call if you are going to be late. We also offer early drop off by appointment only, so give us a call to schedule this.
The service fee is
$15 for every 15 minutes, per pet,
outside of standard business hours.
No Call/No Show Policy
After several no shows our policy is:
Daycare: Prior to any future daycare days to be scheduled, a $5 booking fee will be put into place.
Boarding: Prior to any future boarding, prepayment for the kennel will be required.
These booking fees are non-refundable and will be kept if another no show occurs. If the appointments are kept the money paid will be put towards your charge for that daycare, boarding, or grooming appointment.
Bordetella (every 6 months)
All elderly pets or those with preexisting medical conditions are required to have an up to date veterinary exam completed by a PetSound Animal Hospital veterinarian to ensure that everyone is aware of your pet's specific needs.
We require prepayment for all boarding reservations that extend over major holidays. At the time of the reservation, full price for the kennel size is required. As we have limited kennel space and tend to book up fast over the holidays, this helps us to ensure we will have a set number of boarders for our staff to take care of.
Holiday Boarding Cancellation
If a holiday boarding stay is cancelled 2 weeks prior to drop off, we are able to refund the prepayment directly to your card only keeping our $38 fee per pet for holidays cancellations. Later amendments or cancellations to a holiday reservation will result in a $38 fee, per pet, kept by PetSound and the rest remains as a credit to the account to use for future veterinary, grooming or boarding use.
Cancels day of on ANY boarding reservation also results in a $38 fee.
This policy is in place as we are a small business and losing even a 3 night boarding stay is a significant loss to the company.
Grooming appointment policies
Grooming appointments are typically booked on Monday's and Thursdays. Some weeks may vary on scheduling and availability so ensure that you are pre-booking all grooming appointments.
All grooming clients are required to be on a scheduled grooming rotation. Grooming appointment rotations vary between 4, 6, 8, 10, or 12 weeks. Please consider the coat maintenance and overall care for your pet prior to selecting a grooming rotation. Staff can assist with recommendations for your pet's specific needs.
No show policy for grooming appointments requires a fee to be paid of 50% of grooming price to book future appointments.
Vaccine Requirements for Grooming Appointments:
These are our forms that are needed for our various services. If you are a new client, we require the BOARDING REGISTRATION FORM, AUTHORIZED RELEASE FORM and CLIENT REGISTRATION FORM prior to scheduling any temperament test for boarding or daycare services..